Frequently Asked Questions
COVID-19 Updates? Are you able to ship to my country?
USA、Canada, and Australia remains suspended, meaning we cannot ship any packages out to you via regular Japan Post with tracking. We will hold your orders here until the suspension is lifted. We offer DHL Express or FedEx as shipping alternatives for worldwide shipping.
For the most up to date list of mail suspensions, please visit Japan Post's website: here
Please also visit the UPDATES page for any up to date information from our end.
The boxes are currently sold out, when will you sell the next month's box?
Keep up to date on our social media pages for the announcement of specific dates and times. We will usually sell the next month's box around the middle of the month. For example, August's box will be sold around mid-July.
Do you ship worldwide?
Yes! We love stationery and it would make us very happy to share the wonderful products with everyone else in the world. Shipping rates (for the stationery boxes) start from $10 USD+. During the Japan Post mail suspension, we now offer FedEx and DHL Express as alternative shipping options. Shipping rates for FedEx and DHL start from $21 USD.
For more info please email email@example.com
I have signed up for the subscription: when will I be charged for the next box?
You will be charged for your first box when you first sign up. If you subscribe to the monthly box, any charges thereafter will be made on the 20th of each month.
How much does shipping cost?
Shipping rates (for the stationery boxes) start from $10+ (depending on location), which includes tracking. We also offer FedEx or DHL as a shipping alternative that starts around $21 USD.
The shipping costs for other shop items are calculated at checkout. The shipping rates all vary depending on weight, size and the country of shipping location.
Shipping without tracking or insurance: If you select this method of shipping, you agree and understand that we are unable to track the whereabouts of your package. We are also unable to take any responsibility of the package if it does get lost or damaged. Please email for further discussion.
Shipping to CANADA- There have been delays with shipments and tracking information and may take 6 weeks+ for processing once the box arrives in Canada. We are unable to re-send items or issue refunds if items are delayed or untraceable.
Note for Shipping: Please be aware that we do not ship to your Paypal address. We ship to the address that is noted when you check out. Please ensure that this address is correct. We are not responsible for items that are shipped to an incorrect address.
FedEx and DHL: During the Japan Post mail suspension, we offer FedEx and DHL as alternative shipping options. For more info please email firstname.lastname@example.org
Are Tax and Custom Fees included?
We do not charge these as they will be calculated and collected by your country once the box arrives. We are not liable for any extra costs you may be required to pay. Please make sure you understand the potential cost implications before placing your online order. For additional information, please contact your local customs office.
When do you ship out the subscription boxes?
We aim to ship out the boxes by mid-month. If you're unsure of when your box should be shipped, please refer to the product description of the item you purchased or send us an email.
For example, if you subscribe to the monthly stationery boxes: the March box may start shipping around the end of February, and will continue shipping at the beginning of March. If there are delays, shipping may last until mid-March.
How can I track my box?
You can check your tracking information by logging into your profile and clicking on the order #. Note: Please allow up to 72 hours for the tracking number information to register once the shipping process has started.
When will I get my first box?
All stationery boxes purchased are for the next month's box. For example, if you purchased a box on June 16th, your first box will ship out by mid-July.
Can I cancel my subscription?
You can cancel your subscription anytime by logging into your account. The general rule is you can cancel anytime after 2 subscription boxes, but we understand that things come up - please email us and we can process it on our end. If you cancel prior to the 20th of the month, you will not receive the next month's box. Eg. If you cancel your subscription May 8th, you will not be receiving June's box.
Missing or lost items
We are not responsible for any items or shipments that have gone missing during transit.
Subscription/stationery boxes that have been returned to us due to incorrect address, may be re-sent. We will, however, not be responsible for the extra shipping charges needed for the item(s) to be re-sent.
We try to reach out to those who have boxes returned, but if we do not hear back from you within 2 weeks of our initial email, we will be cancelling the order (less shipping costs).
Any items (other than subscription boxes) purchased may take up to 7 business days for processing (and up to 10-14 business days during holiday seasons).
If you have purchased multiple items, your order will be shipping out with the item that will be shipping out the latest. For example, if you are a subscriber, we will be combining your orders and will ship it out along with your subscription box. If you are not a stationery box subscriber and you would like to combine your orders to save on shipping, please feel free to email within 12 hours of your purchase.
For EU customers: Product prices in the online shop do not include VAT. EU customers are required to pay VAT in accordance to customs rules of your respective countries
Still have a question? E-mail us: email@example.com