Updated October 21, 2020
Japan Post Mail suspension continues to USA, Australia and many other countries. We are NOT able to ship out via Japan Post unless it is a smaller, flat item. Please read further for more details.
For stationery boxes:
We will continue to ship packages via DHL to USA and Australian customers that have purchased 2 or more stationery boxes with no additional charge. If you are an active subscriber, we have been shipping every other month, 2 months worth of stationery boxes via DHL at no additional cost to the customer. If you would like to upgrade to DHL, but only have purchased 1 stationery box, you can purchase a DHL shipping add-on here
If you have purchased items other than a stationery box and would like to ship via DHL or FedEx , please email for further details: Hello@thestationeryselection.com
For other stationery items:
FOR US residents: If the items you purchase are able to fit in a flat envelope (ie. stickers, clear stamp set), then we have been having success with shipping those out.
A friendly reminder: By purchasing this DHL Add-on, you agree to and accept the responsibility for covering any additional costs that may be incurred by your customs department. DHL Insurance is not included.
To check if we are able to ship to your country, please visit Japan Post's website here. We are only able to ship out if it "Parcel - Air" is checked off. SAL is also possible, depending on the location. If you are not sure, please do not hesitate to reach out: email@example.com
May 27, 2020
A quick update to inform you that you can now purchase an "ADD-ON DHL Shipping" for those that do not want to wait for Japan Post to resume their shipping. This option is for those people that have LESS THAN 2 stationery boxes in our possession.
By purchasing this DHL Add-on, you agree to and accept the responsibility for covering any additional costs that may be incurred by your customs department. DHL Insurance is not included.
For June shipments, please purchase this add-on prior to May 30, 2020. We aim to ship out the June boxes by mid-June.
You can find the add on here.
Thank you for being so patient with us while we were worked behind the scenes trying to set this up.
Edited to add:
May 26, 2020
I hope this email finds you well.
I am here today to bring you some good news! We have confirmed DHL as an alternative shipping option for the following countries: United States of America, Australia and most countries located in Asia. (If you are not located in one of these countries, but would still like to use DHL, please read bullet point 4. below).
I have created the flow sheet to accompany the explanation, please take a look below.
This message is rather long, so I have broken it up into headings in bold lettering.
1. Customers that have 2 or more stationery boxes in our possession (Eg. 1 x April box, 1 x June box)
This group is our current priority and we are working towards packing and shipping these boxes out first. If you are located in: Asia, Australia, or USA and have at least 2 boxes in our possession, we will be using DHL with no additional cost to you. If you do not wish to use DHL and would rather wait for the Japan Post regular mail suspension to be lifted, please email me prior to May 30, 2020. If you live in other parts of the world, we can ship your order via DHL (with additional costs), but please be aware of possible custom charges that may be incurred. Please email firstname.lastname@example.org and we can set up DHL for you.
2. Mail Suspension
There continues to be mail suspension in selected countries*. For the most up to date information, please refer to Japan Post’s website: https://www.post.japanpost.jp/int/information/2020/0423_01_en.html
3. New online web shop products added
We have added some new items to our online shop. If you purchase any items prior to May 30 and you currently have an outstanding order with us, we will be shipping out all orders together. (This is especially beneficial if you are going to be using the DHL shipping). We are only shipping out to those countries that do not have the mail suspension. Expected shipping dates: early - mid June, 2020.
4. DHL Shipping Add-ON
If you do not wish to wait for Japan Post’s mail suspension to be lifted and can take responsibility for the possible costs that may be incurred by your local customs office, we can certainly ship your items to you via DHL for an additional cost. Please feel free to email for more info: email@example.com
We are currently in the middle of packing up your June boxes and hope to start shipping out sometime in early June and will finish shipping out by mid-June. We will only be shipping to those countries that do not have the mail suspension. If you would rather wait for us to ship, please email prior to May 30, 2020 (firstname.lastname@example.org)
For the most up to date information regarding mail suspension, please refer to Japan Post’s website: https://www.post.japanpost.jp/int/information/2020/0423_01_en.html
Japan Post is currently shipping to (expect significant delays):
Bosnia and Herzegovina, Cambodia, Canada, Finland, France, Germany, Hong Kong, Iceland, Jersey, Kazakhstan, Lebanon, Macao, Malaysia, Mexico, Monaco, Myanmar, Netherlands, Saint Pierre and Miquelon, Singapore, South Korea, Taiwan, Tajikistan, Thailand, UK, Vietnam
*Mail is temporarily suspended to:
Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bhutan, Brazil, Brunei, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia/Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Georgia, Gibraltar, Greece, Greenland, Guatemala, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Nepal, New Zealand, North Macedonia, Maldives, Malta, Mauritius, Moldova, Mongolia, Montenegro, Morocoo, Nepal, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Trinidad and Tobago, Turkey, Turkmenistan, UAE, Uruguay, USA, Uzbekistan, Vatican
Thank you so much for your long patience during these uncertain times. I know it can be a bit worrisome waiting for packages to arrive when you have already processed payment. Please understand that we are trying our best on our end to get you the stationery goods :) Thank you very much for your support!!!
May 12, 2020
I hope you are doing well.
I wanted to share with you an update and keep the communication open regarding the shipping delays with Japan Post.
Many boxes have been returned back to us unfortunately. I have already emailed customers with returned packages, so please double check your junk mail/spam folder.
I am hoping to open up for June's box and new subscription spots sometime later this week, but I want to make sure that you are aware: if your country is listed on Japan Post's mail suspension list, we WILL NOT be able to ship these boxes out to you until the mail suspension has been lifted; this may take up to several months. If your country is not on the mail suspended list, we will be shipping out the packages via Japan Post by mid-June, but please understand that there will be significant delays due to COVID-19.
In the meantime, please note we are working behind the scenes trying to figure out a reasonable shipping alternative and will keep you posted once we find something that works best for our current situation.
If there are any questions, I am always here to help! Please email me: email@example.com
Thank you for your support during this difficult time,
For Japan Post's mail suspension list:
May 1, 2020
April 28, 2020
Golden Week Holidays
We will be away for Golden Week Holidays: April 29, 2020 - May 6, 2020. We will return to office on May 7, 2020.
April 24, 2020
I hope you are doing well.
There has been an update by Japan Post, unfortunately only in Japanese at this time, but please read the automated English translated version here:
"We have just been informed of the significant delay in the delivery of international mail to the United States due to the flight reduction and suspension of aircraft due to the global spread of new coronavirus infections.
We have made every possible effort to ship promptly in cooperation with airlines and the United States Postal Service.However, due to the drastic reduction in the number of flights and suspension of aircraft, the shipping capacity has decreased significantly. I have no idea what to send for some international mail.
Therefore, from April 24 (Friday) onwards, we will temporarily stop accepting the following international mail items * addressed to the United States.
...Substantial delays are expected for postal items that we continue to accept.
The items of mail we have accepted up to now will be shipped sequentially by the remaining air mail.However, for example, for EMS items of mail, it may take up to 4 months to ship the items with the current shipping volume."
For more information, please visit Japan Post's website (In Japanese):
We are all trying our best during this difficult time and greatly appreciate your patience and support.. please stay safe, please stay positive,
Mits & Family
Updated version in English:
April 10, 2020
Konnichiwa from Tokyo, Japan. How are you holding up?
I have been trying to hold the fort and keep the peace in the home front with my two little kiddos. Things have been challenging to say the least, but I know we are all battling our own struggles. I am very thankful to you for sticking by and for your support during this difficult time.
I thought I would update you on our current situation here with the subscription box.
As much as I would like to continue, we have decided it would be best if we skip at least a month. To all our current subscribers, there is nothing that needs to be done on your end. The current upcoming bill payment on April 20th will automatically be skipped to May 20th. We will of course have to re-assess in the coming weeks, and we hope you stick by.
Regarding our online shop: It will remain open, but please be aware and understanding of the significant delays in shipping.
As always, I am here to help you if you have any questions. Please feel free to reach out anytime at: hello@thestationeryselection.
Please stay safe, stay strong, and stay positive!
Much love from Japan,
Mits & Family
April 1, 2020
March marks our 3 year anniversary and we wanted to celebrate it by sharing some wonderful goodies we found in the shops here in Japan. We have added a couple of new things to our online shop here. We will be adding more in the coming weeks. Stay tuned to our social media as well as we will be hosting fun giveaways too!
Thank you for the 3 wonderful years!!!
Mits & Family
[Regular office hours: Monday - Friday 9:30am to 4:00 pm JST Japan Standard Time]